SHIPPING & RETURNS POLICY
DELIVERY - All products are manufactured custom to each order. Please allow up to 7-10 business days for your order to be manufactured and delivered via DHL Express for all domestic (UK) and international orders.
RETURNS - We have a strict no return policy on all products.
REFUND, RETURNS AND EXCHANGES
Placing an order with us means that you have agreed to the following terms and conditions:
Our strict no refund, returns or exchange policy on all of our products is a legal agreement when purchasing from us; meaning all sales are final. All fur pieces are custom-made to fit the requirements of each customer; therefore, detail is carefully paid attention to. Furthermore, the colour and size charts displayed on our website are provided for reference and guideline purposes when deciding what to purchase.
Again, we are not required by law to allow returns for any of our products.
Whilst your order is being placed, all the available data shown to us such as the IP address, shipping and billing address etc. is used to establish that the card holder's details are not being used fraudulently.
All products are quality checked (several times) before being despatched. This is to ensure that high quality products are being delivered to maintain the reputation of our brand. As a result of this, we are not responsible for any item(s) purchased from us once it has been despatched and is in your possession. In the instance an item arrives faulty/ damaged, a claim must be made by contacting us; once submitted, a thorough investigation will take place. Kindly note, all claims must be made within 14 days of receiving your item(s). If sufficient evidence indicates that the item(s) had arrived faulty/ damaged, a full refund/ exchange will be issued.
Any signs of damage must be supported by clear images and sent to us via email (firstname.lastname@example.org) immediately.
Standard Domestic - United Kingdom (7-10 Business Days): £6.50
EXPRESS International - United States (7-10 Business Days):
*Shipping Fee Subject To Region*
EXPRESS International - Canada (7-10 Business Days): £45.00
EXPRESS International - Rest of the world (7-10 Business Days): £50.00
Delays may occur during certain periods, such as Christmas and New Years