Every product we offer is individually crafted to custom specifications, with a manufacturing and shipping timeframe of 7–10 business days. The size charts displayed on our website are provided strictly as reference and guideline tools to assist you in selecting the best fit. Due to the bespoke nature of our items, all purchases are final, and we cannot accommodate exchanges. Completion of a purchase constitutes your agreement to these conditions.
During the checkout process, the information presented to us — including the IP address, billing and shipping details, and other verification data — is reviewed solely to confirm that the cardholder’s information is being used legitimately. These checks are part of our fraud‑prevention measures and help ensure that the payment method has not been compromised or used without the cardholder’s authorisation.
All products undergo a thorough quality check before they are shipped out. Each item is carefully inspected to ensure it meets our standards for condition, accuracy, and overall presentation. This process allows us to confirm that every order leaving our facility is exactly as described and free from defects, giving customers confidence that they will receive a product that has been fully verified for quality.
In the event that an item arrives damaged, customers are required to notify us via email within 14 days of receiving their order. Upon receipt of the claim, we will review all evidence provided to determine whether the item(s) were delivered in a faulty or damaged condition. Where sufficient evidence supports the claim, a full refund or exchange will be issued. All reports of damage must be accompanied by clear, detailed photographs and sent promptly to support@comfortfurs.com.